Summary

The opportunity to work in the health care sector. To support the medical staff and patients by providing a welcoming presence and performing a variety of tasks.

• Greeting patients: Welcoming patients and visitors in person or over the phone
• Scheduling appointments: Making, cancelling, and rescheduling appointments
• Entering patient information: Entering patient details into IT systems, including demographic information and insurance cards
• Managing patient records: Ensuring patient records are accurate and confidential
• Directing patients: Directing patients to the appropriate department or where to go within the facility
• Answering phones: Answering phones and forwarding calls to the appropriate party
• Providing information: Providing information on hospital services and procedures
• Assisting patients: Assisting patients, doctors, and nurses
• Preparing patients: Preparing patients before their appointments 
  Informing medical staff: Informing medical staff when a patient has arrived or is waiting
• Handling correspondence: Handling correspondence and file transfers

Employment

Employer

Lucie Wedgwood Surgery is an established practice in Burslem, Stoke-on-Trent, providing General Medical Services (GMS) to our patients. We aim to provide quality medical care to patients in Burslem and surrounding areas, with a dedicated team of health professionals. In an increasingly complex NHS, our emphasis is firmly on patient-centred care. We are a Teaching Practice and are part of the HIPC Primary Care Network.

Training Provider

Training To Be Provided

• Training will take place at the apprentice's workplace, supported by Stoke-on-Trent College
• On average, around 20% of your weekly working hours will dedicated to your training and development

How To Apply

To learn more about this apprenticeship vacancy, and for instructions on how to apply, please view the vacancy on the GOV.UK Find An Apprenticeship Service.