Summary

Ready to dive into the world of tech and make a real impact? ClearCare Solutions is on the lookout for a driven and tech-savvy IT Support Apprentice to join our growing team! This is your chance to gain real world experience, develop cutting-edge skills, and be part of a company that’s revolutionising digital solutions for the care industry.

• Password resets for clients
• Working on a ticketing system to resolve IT issues
• Providing technology support via email, over the phone and video calls
• Investigate, diagnose and resolve IT issues
• Involved with installing, configuring and upgrading hardware internally
• Opportunity to maintain/upgrade the internal network system
• Install and upgrade software virtually for clients
• Maintain client's databases and manage access

Employment

Employer

In 2003, we set out to make life easier for you. We knew all about the complexities of managing children’s homes, including the importance of saving carer’s invaluable time. Armed with this knowledge, we created a simple, effective and secure way to manage: Children’s homes Supported accommodation for care leavers Schools for pupils with SEN Our software solution was developed with the goal of creating a seamless information exchange that makes every minute count in children’s social care settings. Over the years, we worked closely with all our customers to create a bespoke solution for their specific needs while delivering and maintaining excellent customer service.

Training Provider

Training To Be Provided

As an IT Support Technician apprentice on a Level 3 Information communications tech apprenticeship standard, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

How To Apply

To learn more about this apprenticeship vacancy, and for instructions on how to apply, please view the vacancy on the GOV.UK Find An Apprenticeship Service.